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Discussion Starter · #1 · (Edited)
Bought a 2013 Polaris Ranger 400 and at 50 hours changed the oil, air filter, transmission fluid and air filter with OEM parts (paid through the nose for these). No problems. After 100 hours of granny driving, the POS just quit. I had Pocono Motorsports pick it up to see what was wrong and John (service) told me it was hydrolocked with 2 quarts of extra fluid in the oil crankcase. Pistons were scored and the cylinders were badly scored. He filed a complaint with Polaris but told them that there was only a "coffee cup" extra fluid in the crankcase. I called Polaris customer service to check on the complaint after two weeks of getting nowhere. They said that the damage was due to operator issues of unfilled oil! Jerks at customer service know only one response "operator error". Now I am faced with a bill for $5500 for just parts to fix a $9000 machine. NEVER BUY ONE OF THESE PIECES OF JUNK!!!! Do your homework. There is a reason why Polaris has an F rating with the Better Business Bureau. The web is full of descriptions where these POSs fall apart, spontaneously catch fire and otherwise just die. They are cheap machines that are cheaply built to get your money and promptly fall apart. Also, don't buy anything from Pocono Motorsports. They are a rip-off joint that lie to you to get you off their back. Even their service chief says that Polaris machines are junk but people still buy them.
 

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Sometimes JAB you just need to open up and let it out.....Please feel free to speak your mind...
 

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Discussion Starter · #5 ·
Advice

Sucks that this happened to you but 5500$ to fix is outlandish. My local dealer was selling left over 2014 400 rangers for 6499 plus tax 6 months ago.
After this experience, I would not buy a Ranger if they paid me 6499 to take it. After reading all the problems it would not be worth the headache. I should have done more research before I bought my Ranger. Next time it will be a more reliable machine from some other manufacturer.
 

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Its unfortunate that this is happening. Polaris is not great when it comes to customer service. It sounds like you have a dealer that isn't willing to do what it takes to make it right. To top that off they are charging way to much to repair it.
That being said, you cant take what you read here as the basis for all Polaris Rangers. People come here for advice when they have issues, so that's all you see. Most people with no issues are out riding. It makes everything look one sided.
You will see the same thing on all the other brand forums.
 

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Discussion Starter · #8 ·
I agree. I figure I got a lemon and just want others to know about it. Got a lovely combination of a bad dealer and a bad experience with customer service. One of the things my attorney is planning to do is subpoena Polaris and find out what percentage of customer service calls are written off as "owner error". Having lived in Minnesota for a long time, I thought better of the average Minnesotan's ethics, but things change.
 

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No, I meant that there is a lot wrong with your story. But I see on another forum you said that when you checked the oil it was always at the correct level. I am just going to assume here that you checked the oil level before you took it to the dealer?

If you changed the oil according to Polaris instructions in the manual did you make sure the oil pump was primed?
 

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Discussion Starter · #10 ·
Yes, the oil level was fine when it died. One of the first things I checked to see if I could figure out what was wrong. Everything was done with OEM Polaris parts and fluids and every line in the manual was checked off as I did the servicing. Manual is all oily to show for it. Even heard the "whooshing" sound when the oil lines got primed (also saw that the oil level went down a bit and needed topping off.
 

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Sorry to hear.

As a guy who deals w major companies, most warranties are about as worthless as the paper they are written on. They dont give a rats hoot, its all about the $$$.
 

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Well, the piston and cylinder are not going to score without a reason, lack of oil or diluted oil or dirt ingestion are the usual culprits. It has a fuel pump so I don't think it would siphon gas from the tank into the engine while it isn't running. It could run rich enough I guess to do it but the engine would not run very good and would probably misfire and smoke and the oil level would rise in the oil tank.

If you get dirt through the air filter the oil will usually turn really black. If it is getting gas in the crankcase the oil will usually smell like gasoline.

Edit: I am not saying that this shouldn't be covered under warranty, I don't know about that.
 

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I have thought more about this situation, especially “it was hydrolocked with 2 quarts of extra fluid in the oil crankcase” so fuel must have by-passed and entered the block contaminating the oil. When fuel by-pass occurs regardless of reason (failure of vacuum or pet**** or whatever mechanism Polaris uses) and at the level mentioned 1:1 with motor oil, then lubrication becomes an issue and significant damage can occur.
 

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I did a little research and on a scale of A-F Polaris is rated by the BBB at a D, factors being Failure to respond to 5 complaints filed against business and or 11 complaints filed against business that were not resolved. Now I don't know about you but with the shear number of brands and volume of sales and based on criteria of the BBB, D doesn't look to bad.
 

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The thing is none of us have enough information to judge this situation, and shouldn't be doing so. Lets not assume he did or didn't do something to the machine.
The thing I want to know is the extra fluid oil, antifreeze, gas, or water? The dealership should know, if they are competent.
 
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