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Discussion Starter #1
I have a customer that owns a high end game ranch. They recently purchased three 2019 Ranger 1000 XP Northstars. Two of them have had clutch failures within the first 30 hours. Since they are under warranty they did not bring them to my shop so I was not able to lay my eyes on the problem. They said that they started hearing strange noises (full cabs so it had to be a bit loud) that got worse until the Ranger started squealing and having driving issues. I'm just curious to see if this is wide spread so I have some advance knowledge when one comes in. Side note; they're not hard on there Rangers and they know how to and not to use them. They have 16 of them.
 

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Having been looking for any issues of the new 1000's before a possible purchase I have not seen or heard of any.
Some of the 1000's have a geared reverse rear differential
 

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Discussion Starter #3
I performed the initial service on all three and at the time they were fine. Looking at my records I was incorrect as far as hours go. It was February and they had 37, 88, and 83 hours on them. They started having problems in April. I did notice that two of them were only four apart coming off the assembly line according to their VINs. Not sure if those were the two with issues or not. If so, they might have been Friday afternoon before a holiday weekend specials.
 

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Discussion Starter #5
Would be interesting to know if they were the same day-shift etc.
Poorly trained or inattentive sub can screw things up
After thinking about it the clutch would have only been installed on the final assembly, not manufactured. But maybe it was a bad batch of clutches. All speculation but if I find out what the exact problem was I'll let ya'll know.
 

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Could just be the bad batch of clutches. A few years ago like 5 or 6 GMC had transmission issues. If the tranny was made in the Pennsylvania tranny plant. It needed to be replaced it was junk. One customer of mine had a new GMC 2500 , and at 3000 miles the tranny puked. He went back to driving a Ford F350.
 

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I have a customer that owns a high end game ranch. They recently purchased three 2019 Ranger 1000 XP Northstars. Two of them have had clutch failures within the first 30 hours. Since they are under warranty they did not bring them to my shop so I was not able to lay my eyes on the problem. They said that they started hearing strange noises (full cabs so it had to be a bit loud) that got worse until the Ranger started squealing and having driving issues. I'm just curious to see if this is wide spread so I have some advance knowledge when one comes in. Side note; they're not hard on there Rangers and they know how to and not to use them. They have 16 of them.
Clutch failure is a general term, what specifically failed?

As far as the clutch goes, the primary is not the best, a better option is a turbo RZR clutch with proper set up

I have a brand new 19 crew and it is very hard to shift, it came with an alignment issue. I have not fixed it yet but will going knee deep in this clutch soon.

Until my friend and competitor Gilomen Innovations is the go to guy.

Todd
 

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As far as the clutch goes, the primary is not the best, a better option is a turbo RZR clutch with proper set up

I have a brand new 19 crew and it is very hard to shift, it came with an alignment issue. I have not fixed it yet but will going knee deep in this clutch soon.

Until my friend and competitor Gilomen Innovations is the go to guy.

Todd[/QUOTE]

What are you going to charge the dealer for proper setup?
Having been at several dealerships and trying to get a feel for the service at them I know my closest is making me feel like a mark to be scored and move on to another sucker. Expanding warranty to 1 year(1 man. is now 3) is no good if the service isn't!
 

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Mine has 3000 miles on it. It is hard to shift again and when i get up to about 40mph the rpms are like 6000 and it will just drop the rpms to 5400 almost like an automatic transmission.
I haven't had a chance to look at it at all
 

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As far as the clutch goes, the primary is not the best, a better option is a turbo RZR clutch with proper set up

I have a brand new 19 crew and it is very hard to shift, it came with an alignment issue. I have not fixed it yet but will going knee deep in this clutch soon.

Until my friend and competitor Gilomen Innovations is the go to guy.

Todd
What are you going to charge the dealer for proper setup?
Having been at several dealerships and trying to get a feel for the service at them I know my closest is making me feel like a mark to be scored and move on to another sucker. Expanding warranty to 1 year(1 man. is now 3) is no good if the service isn't![/QUOTE]

I don't understand the question, I am not charging any dealer anything, not offering anything either. Kinda lost me

Todd
 

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Discussion Starter #11
Clutch failure is a general term, what specifically failed?

As far as the clutch goes, the primary is not the best, a better option is a turbo RZR clutch with proper set up

I have a brand new 19 crew and it is very hard to shift, it came with an alignment issue. I have not fixed it yet but will going knee deep in this clutch soon.

Until my friend and competitor Gilomen Innovations is the go to guy.

Todd
As I said, I wasn't able to see the clutches as I'm an independent shop and they were still under warranty so off to the dealership they went. I have a close relationship with these guys (them owning 16 Rangers that I service/work on) so when I find out what happened I'll pass it on. I've only been able to install one Duraclutch setup but the improvement over OEM was so noticeable that I'm pushing them when clutch replacement is necessary. All manufacturers that use CVT should use their design IMHO. Maybe they have it patented, dunno.
 

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The duraclutch is not available for a 19 yet and yes it is patented. It is not for any applications but slower riding, so it would not work on all of them. Also, the owner of duraclutch is retired from polaris, his dad started polaris and his office is at polaris still so it won't be available for anything else.
 

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Discussion Starter #13
The duraclutch is not available for a 19 yet and yes it is patented. It is not for any applications but slower riding, so it would not work on all of them. Also, the owner of duraclutch is retired from polaris, his dad started polaris and his office is at polaris still so it won't be available for anything else.
Man, that's loyalty. It sure would be nice if they offered their product for other manufacturers machines. With that deep of a connection it seems that Polaris would offer Duraclutch as on option when selling new units.
 

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Man, that's loyalty. It sure would be nice if they offered their product for other manufacturers machines. With that deep of a connection it seems that Polaris would offer Duraclutch as on option when selling new units.
Cost too much and they are about making money, can't see it too viable except for maybe the can am line of utv's. Cost about $250K per vehicle to develop, got to sell a bunch.
 

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Discussion Starter #15
"Cost too much and they are about making money" The retail for the Duraclutch that I sold was about $1400 and the retail for the same OEM setup was about $1325. Seems that if Polaris offered it as an option that cost a bit more they would make money and Duraclutch would sell A LOT more. In my area most Rangers are used for work only and that smooth take off, extended belt life and braking would be a big seller when buying a new unit.
 

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Discussion Starter #17
TRust me, they look at it differently than you think. It gets down to pennies
I get what you mean. The executives and the shareholders matter more than the customers. Can you imagine what the average customer would get if Polaris ran their business like you or I! I'm here to make a decent living and be of service to those in my community. I care about my customers and my waiting list and the thanks I get are worth a lot more than a few extra bucks..
 

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Discussion Starter #19
I guess you're right. If all of the manufacturers made a bulletproof machine with all options and recalled them for any problem my kid would be shoeless. I'm really fond of Polaris suspension bushings, have probably replaced 1300 x 10. Prop shaft u-joints taste so good at the dinner table!
 
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