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Polaris Ranger Diesel Clutch Nightmare - Please help

9.7K views 12 replies 6 participants last post by  mrmike  
#1 ·
Hi all, I am in the midst of a horrible experience with my 2011 Ranger Diesel.

The whole story is somewhat long, so rather than type it all out here, I created a website where I laid out the details in their entirety:

My Polaris Ranger Nightmare

The short version is that I bought a $12,000 lemon, and I am looking for advice on what others think may be the most favorable route to take.

Also, is DaveB.inVa is still around on these forums? He seems to be a guru in regards to the 2011 Ranger Diesel clutch problems, and I could use his technical advice as to whether he thinks there is any hope that this machine will ever run properly.
 
#2 · (Edited)
Just get get the svi dura clutch. The diesels aren't lemons the
 
#4 ·
They used the clutch for the 2009 and older rangers tuned for the diesel
 
#7 ·
Thanks for the kind words, I'm just using info from others gone on before me.

The duraclutch is the only thing that really made my machine drivable again.

I do think there is a bit of an issue with the transmission design that is related to how the gears mesh internally. Just a bit of pressure will cause hard shifting. The factory clutch has just too much drag to allow things to move internally.

The only thing the duraclutch has that can cause any drag is internal friction due to the roller bearings inside the clutch.

You can get a slight hard shift if for instance you stop while going up hill and try to shift. The transmission is loaded and has a slight bind due to bearing drag. However it is nothing like before and you can still shift.

It'd taken me a while to get into a situation that'd cause this. Most times it shifts like it's off, like I said though when you do get the slight bind it's not bad and can still be shifted without pushing to the point you think you'll damage something.

Hope this helps, it may be a few days before I get back on. I don't typically get around a real computer durning the week.
 
#8 ·
I've haven't driven mine much since my cousin is using it in Reno and don't get there much but when I drove it last about 3 weeks ago I noticed what couldve been hard shifting
 
#9 ·
First #3, it's cheap. If that doesn't work, #2. Once fixed, listen to the gurus. Good luck bro!:sorrow::encouragement:


p.s. I cried more reading your website than I did when I read Old Yeller.
 
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#10 ·
Thank you, I ended up going with #3. After learning that a new transmission would not resolve the underlying issues, and that the shifting problem would still be present, I contacted the dealer and talked briefly to the head of the service department. I pointed him to the web page so he could read the whole story for himself. He said he would read it and send it to a couple people at Polaris, and I should have some kind of response within 48 hours. That was yesterday, so by tomorrow I should know something.

I don't understand why Polaris makes it such a struggle to get issues like this resolved. There is ample evidence of a general problem with these machines, but it is impossible to contact anyone who can understand the problem and make a decision about anything. Customer support is useless, and the only other option is to go through your dealer. But the dealer doesn't really have any strong incentive to go to bat for you, especially in the case of these diesels because they see so few of them compared to anything else they are selling.

So you end up with people in situations like this, having to jump through all these hoops, writing dissertations to prove their case, spending hours compiling evidence, having to hire laywers... And over what? A $2500 part that was shot due to a known problem. By comparison, Polaris' net income in 2013 was $381 million.

In the best year of my business, our net income was around $120,000, split between me and my wife. If you scale the Polaris numbers down accordingly this is like me putting a customer through the wringer over an 80 cent repair.

So I genuinely don't understand Polaris' position on this particular matter, or their general attitude toward customer support and addressing complaints. It just doesn't seem like it's good for business

I'll post an update when I hear back from the dealer.
 
#11 ·
Be ready for them to read the threads and blame my hard shifting on the turbo.

It's hard to get them to understand that the turbo doesn't do jack at idle.

RPM is RPM, when you have something engage due to RPM it doesn't matter at all how much power you eventually make because there is no increase in fuel at idle. If there were an increase in fuel at idle, the engine would not be idling at factory RPM. Simple logic.

Also I had hard shifting long before turboing.