The RZR goes back/Polaris called Me Direct
Hi Folks,
On our way back from the U.P. today I received a call from Neal at Polaris Industries (he got my cell phone number from our local dealer) that my RZR had to go back immediately to the dealer and that I should halt riding it. He indicated that the 'potential' problem is with just a handfull of units (he told me that he could count them on one hand) and that it involves the tie rods. I thought that it was VERY interesting that Polaris called me direct and didn't have the dealer call me instead. I'm assuming that they did that because they are nervous about a liability issue, but who knows. I looked at the unit's steering mechanism and it appeared solid to me. Neal also said that mine might be fine, but that he needed to have the dealer take a look at it. He also extended my warranty 6 months as a gesture of goodwill for my inconvenience. I'm assuming that Polaris will extend the warranty each re-called unit, but I'm hesitant to post this information on the 'other side' until we know for sure. You can find some pictures of today's riding in the RZR section.
On our way back from the U.P. today I received a call from Neal at Polaris Industries (he got my cell phone number from our local dealer) that my RZR had to go back immediately to the dealer and that I should halt riding it. He indicated that the 'potential' problem is with just a handfull of units (he told me that he could count them on one hand) and that it involves the tie rods. I thought that it was VERY interesting that Polaris called me direct and didn't have the dealer call me instead. I'm assuming that they did that because they are nervous about a liability issue, but who knows. I looked at the unit's steering mechanism and it appeared solid to me. Neal also said that mine might be fine, but that he needed to have the dealer take a look at it. He also extended my warranty 6 months as a gesture of goodwill for my inconvenience. I'm assuming that Polaris will extend the warranty each re-called unit, but I'm hesitant to post this information on the 'other side' until we know for sure. You can find some pictures of today's riding in the RZR section.
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